Library Herald Year : 2017, Volume : 55, Issue : 2 First page : ( 140) Last page : ( 150) Print ISSN : 0024-2292. Online ISSN : 0976-2469. Article DOI : 10.5958/0976-2469.2017.00010.0
Sahoo Bedadyuti
Assistant Librarian, School of Computer Engineering, KIIT University, Bhubaneswar-24, Odisha. E-mail: beda_sahoo@yahoo.co.in
Abstract
Effective brilliance is the sign of respect and executive leadership quality in the process of better management and multi operational excellence process. In this regard, necessary factors like effective planning, skilled information technology oriented professionals and the adoption of computer gadgets in the management procedure, motivational factors, attitude towards the effective services are most important factors to lead the organisation more customer based. Furthermore, it is important to say that, management support for good organisational system and professional capabilities are two important factors to raise the organisation more operational. The aim of this paper is to find out and analyse the factors like operational excellence of the organisation and good client centric through the skilled professionals for customer satisfaction.